JOB TITLE: Donor Relations Associate
STATUS: Exempt
REPORTS TO: Director of Mission Advancement
EMPLOYMENT TERMS:  Full time, permanent

Posted: October 5, 2015

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.  These guidelines may change to meet the specific business needs of United Way of St. Joseph County (UWSJC).

Develop, retain and significantly grow the level of financial support and commitment to United Way of St. Joseph County’s (UWSJC’s) work. Maintain and continuously develop relationships with key constituents at various levels within assigned company and individual accounts. Identify viable opportunities for additional involvement with UWSJC. Work closely with constituents to plan, organize and implement campaign and other United Way activities to ensure a successful, stronger and sustained United Way commitment. Aggressively identify, recruit and develop new business prospects to ensure continued campaign growth.Successful candidates will demonstrate the following strengths:

  1. Ability to Drive Revenue
  2. Strategic Relationship Building
  3. Effective & Engaging Communicator
  4. Embraces and Manages Change
  5. Entrepreneurial and Innovative

[What is described here is representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.]

  • Achieve established organization financial goals for assigned accounts, new donors and new business development.
  • Achieve annual goals for number of donor or prospect calls and visits.
  • Aggressively identify, recruit and develop prospects for new business development on a year-round basis. New business can include new workplace campaigns, new corporate gifts, new sponsorships, and new gifts in kind for UWSJC.
  • Manage and nurture assigned accounts to develop stronger United Way (UW) relationships, commitment and workplace campaign support. Maintain consistent account contact and creatively explore and introduce additional UW opportunities, as appropriate (i.e. volunteerism, sponsorships, etc.).
  • Analyze campaign potential and results for assigned accounts in order to develop market segments that will determine each account's relationship and financial goals. Leverage segmentation data to provide strategic, targeted account management and excellent customer service. This may involve long-term strategic plans with aggressive goals.
  • Identify, cultivate and solicit individual donors and prospects at the leadership level.
  • Assist in growing membership and financial support in UWSJC's donor segment groups.
  • Effectively convey UWSJC's value proposition, mission and priorities effectively to the general public, businesses and community leaders.
  • Assist with volunteer recruitment and training according to campaign timetables.
  • Maintain current and accurate information in UWSJC’s database and CRM tools on all prospects and assigned accounts.
  • Develop and execute an annual individual work plan with measurable goals that reflect division and UWSJC objectives.
  • Actively engage in business networking opportunities.
  • Promote established organizational values among internal and external UW constituents.
  • Provide excellent customer service.
  • Promote a cooperative spirit among coworkers and other partners.
  • Perform other duties as assigned.

Bachelor’s degree and/or 3 years of progressively responsible experience in the field of account management, fundraising, sales, or related field. Proficiency in account management, customer service, community relations, sales and marketing, project management, and volunteer management.

Organizational and interpersonal skills are critical to this position. Effective time management is essential along with the ability to multi-task. A demonstrated keen sense of relationship building is needed. Must be computer proficient and be detail oriented. Experienced knowledge of the St. Joseph County, Indiana area with strong network of relationships is helpful. An understanding of and the need for commitment to community improvement is a must.

Interpersonal Communications, Integrity/Accountability, Customer Service, Strategic Thinking, Diversity/Inclusion, Relationship Building

Effective communication and public speaking skills, Project and Workload Management, Job Knowledge

Ability to calculate figures and amounts such as forecasting potential for assigned accounts and new opportunities based on percentage of participation, industry average donor gift and other factors as relevant.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of mathematical information, as well as, circumstantial conditions and interpersonal information in order to successfully respond to donors, clients and any internal or external stakeholders.

The candidate should be able to show the ability to work in a fast-paced, sometimes stressful environment with a high adaptability to change. Ability to work around loud noises. Ability to help deliver materials to companies/agencies. Ability to attend United Way events during evenings and weekends. Ability to clean and maintain a clean desk and common work areas.

While performing the duties of this job, the employee is regularly required to talk or hear. Must have the ability to handle stress. Ability to lift and carry 5-20 lbs. Specific vision abilities required by this job include appropriate vision needed to drive as required for a valid driver’s license.  Ability to move files to filing cabinet.  Ability to stand and/or sit and file.  Must have reliable transportation.

Please submit cover letter, resume, references and salary requirements to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


Attn:  Human Resources
United Way of St. Joseph County
3517 E. Jefferson Blvd.
South Bend, IN 46615

United Way of St. Joseph County is an Equal Opportunity Employer. Click here for PDF version of job description.









United Way shifts focus for funding

Allocations slanted toward programs that are 'proactive'

SOUTH BEND, Ind. — Decent revenue from its annual campaign helped the United Way of St. Joseph County boost funding to local programs by 1.7 percent, or $16,845, for a total of $985,000 in the funding year that began July 1.

And, in an effort this year to support more proactive programs, the United Way shifted the priorities for how that sum was divvied up among local charities, said United Way CEO Matt Harrington. Out of three funding categories, the pool of dollars to allocate to Education programs grew from 30 percent of the total dollars to 40 percent, and the Income and Financial Stability category grew from 10 percent to 15 percent.

Meanwhile, the Health and Basic Needs programs dropped from 60 percent to 45 percent of the dollars.

To claim their piece of the funding, programs had to prove they met the United Way's new goal of erasing poverty.

In all, 45 programs at 21 charities are receiving allocations.

La Casa de Amistad landed an extra $9,000 out of the growing Income and Financial Stability pool to help local Latinos cross the digital divide so they can secure jobs and further their education, said Director Sam Centellas. Many employers are requiring that job applicants and employees file everything online, from resumes to time cards, and Centellas said, "It really boxes a lot of people out."

Latinos, he noted, are among those with the least access to and knowledge about computers.

La Casa would use the grant to add staffing to help clients one on one, but he said it will tailor the program so it doesn't duplicate new efforts by Goodwill Industries of Michiana, which isn't a United Way agency. La Casa learned just recently that Goodwill has hired a bilingual staff member for a new career center that it's opening at its Western Avenue headquarters. Goodwill CEO Debie Coble confirmed that the new center would try to ensure no duplication of efforts with La Casa.

Even with both efforts, Centellas said, "We probably actually need more partners." In the course of a year, about 10 percent of La Casa's clients, or about 300 people, had asked for digital help.

Meanwhile, La Casa saw funding for its five other United Way programs remain steady.

Stone Soup Community shifted one of its programs to the declining Health and Basic Needs category, but the program still mustered $8,525 more this year than it did last year, for a total of $22,500, to help needy clients set and meet goals for self-sufficiency, including financial education and life skills classes, said Director Gina O. Robinson. In that same category, though, Stone Soup's Emergency Assistance program garnered $6,899 less this year, or a total of $16,097.

Fifteen programs saw funding increases this year, Harrington said, and another three programs combined with other programs to show greater impact.

Funding may have dropped in Health and Basic Needs, Harrington said, but each of the programs that applied, except for one, still got some funding, plus each of the six new programs got funding.

The 31 United Way volunteers who made the funding recommendations, which were then approved by United Way's board, he said, didn't consider what each program received in the prior year. They worked in three panels tagged to each of the funding categories.

"What's the strength of the program today?" he said. "It may have been strong three years ago, but not today."

The Alcohol and Addiction Resource Center, a longtime United Way agency, isn't receiving any allocations this year. Director Sharon Burden said the AARC proposed a new program this year in which it would help people who couldn't land jobs because they couldn't pass a drug test. AARC would counsel clients, who often are recreational marijuana users, and help them to address their use issues. Burden saw it as an innovative approach, but it didn't secure United Way funding.

Along with ongoing programs, the United Way agencies proposed a total of 16 new programs this year. Four of those didn't receive funding. Often, that was because the program lacked a good plan, a track record or other lines of financial support, Harrington said. Sometimes it's a good program but just not well known, or there are plenty of other good programs like it, he said.

Meanwhile, Burden said, the AARC's other United Way-funded program had ended last December, thanks to a change in other funding from the state. Since the program stopped, so did United Way dollars tied to it. The program had focused on preventing substance abuse among pregnant women. Burden said most of the program's funding had come from the Indiana State Department of Health, that shifted the dollars' focus from substance abuse to tobacco use. Statistics for St. Joseph County didn't show enough tobacco use among those moms to win the dollars.

The AARC will be OK, said Burden, a veteran of the local nonprofit scene who's used to the fickle nature of funding. She's grateful to receive strong support from a state grant for prevention efforts, up this year about $107,000.

Harrington emphasizes that United Way funding is never intended to cover an agency's operational expenses. Agencies make stronger pitches when they show that they've lined up other support, he said — and especially when they partner with other agencies.

Although the YWCA North Central Indiana saw a total of $102,930 in funding for three programs, it also saw a decrease of about $51,000 overall compared with last year, much of that for domestic violence services, said CEO Linda Baechle. It means that the YWCA won't be able to replace a sexual assault therapist with another full-timer — though perhaps with a part-time therapist who wouldn't be able to take on the same sized caseload: about 110 people per year, Baechle said. The therapist is leaving in an unrelated career move.

To make up the difference, the YWCA is exploring what reimbursement it can get through Medicaid's HIP 2.0 program. In the past, Baechle said, it always seemed that any funding from HIP 2.0 would have been eaten up by the expense of going through the right procedures.

The YWCA did well in yielding a total of $226,236 in the one-day Give Local campaign for 53 local charities that the Community Foundation of St. Joseph County hosted on May 5. But much of that will go to the YWCA's endowment and to daily expenses, which include mechanical issues in the building this year, Baechle said.

She said the YWCA programs are essentially the same as before, though the agency did try to present them with more of a focus on poverty. If you're coping with violence, she noted, you can't deal with poverty.


This e-mail address is being protected from spambots. You need JavaScript enabled to view it

United Way's other impacts

The United Way of St. Joseph County emphasizes that it does a lot more than just allocations to local programs. It reports that it also used $902,000 in donations and grants to support the following programs over the past year:

• 4,059 tax returns completed through the Volunteer Income Tax Assistance program

• 14,842 calls answered via the 211 information and referral line

• 12 food pantries supported through the People Gotta Eat initiative

• 379 households received aid with paying utilities and 356 households in home budgeting classes via the Team HEAT program

• 450 months of utility payments, 134 nights of weather amnesty shelter, 65 months of mortgage or rent payments and more than 60,000 meals served or provided through local charities thanks to the government's Emergency Food and Shelter grant, which the United Way administers

• 25 schools received some help with Project Lead the Way curriculum.

Allocations on the Web

To read the full list of programs that are receiving funding from the United Way of St. Joseph County, find a link with this story at









Another Superb Effort Helps Americans and Communities

WASHINGTON—The annual food drive of the National Association of Letter Carriers (NALC) collected almost 71 million pounds of food to help restock food banks, pantries and shelters around the country, an impressive result made all the more necessary by the extreme weather experienced by much of the country, along with the economic struggles many Americans face. 

The effort on Saturday, May 9, gathered 70.6 million pounds of food, marking a dozen consecutive years in which the NALC drive has surpassed 70 million pounds of food collected. Several local NALC branches still are compiling their figures.

This year’s results bring the total to more than 1.4 billion pounds since the drive began in 1992. 

“This shows the value of the universal postal network, which goes to more than 150 million addresses six days a week,” NALC President Fredric Rolando said. “It also shows the strong connection between letter carriers and the communities they serve, a unique bond that serves the nation well.”

The nation’s largest single-day food drive, the NALC effort is held annually on the second Saturday in May in 10,000 cities and towns in all 50 states, the District of Columbia, Puerto Rico, the Virgin Islands and Guam. From major metropolitan areas to small rural towns, residents put out on that day non-perishable food donations that letter carriers collect as they deliver mail along their postal routes. 

“Six and even seven days a week, letter carriers see first-hand the needs in the communities where we work,” President Rolando said, “and we’re committed to helping meet those needs.”

Hunger affects about 49 million people around the country, including millions of children, senior citizens and military veterans. Far too many people remain unemployed or underemployed and need food assistance, and so pantry shelves filled up through winter-holiday generosity often are bare by late spring. 

And with most school meal programs suspended during summer months, millions of children must find alternate sources of nutrition.

Rolando praised the contributions of the various organizations that helped the nation’s active and retired letter carriers in the food drive. Carriers brought the food to local food banks, pantries or shelters, including many affiliated with Feeding America, which was a national partner in the drive, as were the U.S. Postal Service, National Rural Letter Carriers’ Association, the AFL-CIO, United Way Worldwide, Valpak and Valassis.

Download PDF Article Here.

The 280,000-member NALC represents letter carriers across the country employed by the U.S. Postal Service, along with retired letter carriers. Founded by Civil War veterans in 1889, the NALC is among the country's oldest labor unions.





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